Return Policy

At Home Grocery, we strive to provide the freshest and highest-quality products to our customers. We understand that sometimes things may not go as expected, and we want to make the return process as easy as possible. Please review our return policy below for detailed instructions on how to handle returns or exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product is damaged, defective, or incorrectly delivered.
You must contact us within 7 days of receiving your order to initiate the return process.
The product must be unused, unwashed, and in the same condition as when you received it (for non-perishable items).
Perishable items (such as fruits, vegetables, dairy, etc.) are not eligible for returns, except in cases of damage or incorrect delivery.

2. How to Request a Return

If you believe you are eligible for a return, please follow these steps:

Visit our Contact Us page and fill out the return request form, providing your order number and details of the issue.
Alternatively, you can reach out to our customer support team via email or phone (if available) with your order details.
Once your return request is received, our team will guide you through the next steps and assist with the return process.

3. Refunds

Once we receive your returned item (if applicable), we will inspect it to ensure it meets the return conditions. If approved:

Refunds will be processed to the original payment method used at checkout.
Please allow up to 10-14 business days for the refund to reflect in your account.
Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect products).

4. Exchanges

If you wish to exchange a product for a different item (such as a different type of produce or product), please contact us within 7 days of receiving your order. Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene, safety, or other reasons. These include:

Perishable goods (such as fresh produce, dairy, etc.).
Gift cards or vouchers.
Opened or used food products.

6. Shipping Costs for Returns

Customers are responsible for the cost of return shipping, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We may request images or further details to assist with processing the return or exchange. In these cases, we will cover the cost of return shipping and offer a full refund or replacement.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please visit our Contact Us page and fill out the form. Our customer support team will get back to you as soon as possible.