At Home Grocery, we are committed to delivering your order promptly and efficiently while ensuring the highest standards of quality and freshness. Please review the following information to understand our shipping procedures and timelines.
We partner with reliable delivery services to ensure your groceries arrive in excellent condition. Delivery times vary depending on your location and the selected delivery window. Most deliveries are completed within 1 to 3 business days after processing. Same-day or next-day delivery options may be available in select areas.
Shipping fees are calculated based on your location and the total value of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. Free shipping promotions may apply on qualifying orders, as advertised from time to time.
Once your order is shipped, you will receive a confirmation email or SMS containing tracking information, if available. This allows you to monitor the status and estimated delivery time of your order.
If you are not available to receive your order at the scheduled time, our delivery team may attempt a second delivery or leave the package at a safe location, based on your instructions. Additional delivery attempts may incur extra charges.
If your order is delayed, missing, or you experience any issues with the delivery, please contact our customer support team as soon as possible. We will investigate the matter and take appropriate action to resolve the issue promptly.
